policies
RETURN POLICY
We stand behind all products that we sell with a 30-day return
or exchange policy. Simply return your purchase to us, and
we will promptly issue a credit or exchange.
It is important that you contact
us for a Return Authorization, prior to shipping any product
back to us. All returns must be in like new condition, with
the original packaging. Any products that do not meet these
conditions will be subject to a 15% restocking fee.
To obtain a Return
Authorization, please contact us:
- E-Mail: sales@directbrandsllc.com
- Phone: 772-325-1515
- Fax: 772-287-1137
- Mail:
SeaLifePartsDirect.com
Direct Brands, LLC.
177 North US 1 #236
Tequesta, FL 33469
ORDER PROCESSING: Every attempt is made to process all orders the same day they
are received, items may not be in stock when you order, or
not available to ship. We due our very best to stock our “most
popular items”. These are the items you see listed on
our product pages. Out of stock delays usually ship within
3-7 days, please allow for final transit time to your location.
APO/FPO and other international orders may take up to 5 days
to process and ship. Orders ship complete unless specified.
Extra shipping fees may apply if order is not shipped complete.
SHIPPING: Items are shipped via UPS, FedEx, or USPS. If you require
a specific shipper please call to arrange prior to ordering.
Our flat rate ground shipping to the lower 48 is $9.95. Next-Day
and 2-Day Shipments must be submitted by 12:00pm Eastern Time
for the order to ship the same day! International shipping
is also available. Please use our checkout feature to get
a shipping cost for your order.
DAMAGED SHIPMENTS: If you receive a damaged parcel from UPS or FedEx, note this
with the driver and refuse the shipment. Please contact us
right away. Direct Brands, LLC is not responsible for any
damage whatsoever once the customer takes possession from
the delivery company.
SALES TAX: Only
shipments within the state of Florida are subject to sales
tax. Any shipment within Florida will be charged 6.5% state
sales tax.
PRICES: Prices and specifications
are subject to change! We are not responsible for typographical
errors. If in doubt, please call to confirm prices
SECURITY PRIVACY: All orders over the web are processed via a secure 128-bit
encrypted shopping cart and run through strict fraud detection
software. All fax orders are processed over a confidential
fax. We do not share, distribute or sell any of the information
we collect, period!
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